Return and Refund Policy

Thank you for shopping at maga-lu. We take pride in the quality of our sofas and want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Please read our return and refund guidelines below carefully.

1. Return Window

You have 30 business days from the date you receive your item to request a return. If 30 business days have passed since your sofa was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The sofa must be in the same condition that you received it (unused, unsoiled, and undamaged).

  • It must be in its original packaging (or equivalent protective packaging ensuring safe transit).

  • You must have the receipt or proof of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@maga-lu.shop or call us at +55 (68) 9999-9734 during our business hours (Monday to Friday, 9:00 AM – 6:00 PM).

  2. Provide Details: Include your order number, proof of purchase, and the reason for the return. If the item is defective or damaged, please attach clear photographs.

  3. Return Authorization: Once your return request is reviewed and authorized, we will provide you with instructions on how and where to send your package. Please do not send your purchase back to the manufacturer.

4. Return Shipping Costs

  • Defective or Damaged Products: If the sofa arrives damaged or is incorrect, maga-lu will cover the return shipping costs.

  • Customer Remorse/Change of Mind: If you are returning the item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item. Original shipping costs are non-refundable.

5. Refund Process and Timeframe

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed immediately by our billing department.

  • Processing Time: The funds will be transferred directly to your bank account or original method of payment within 7 business days of the approval date.

6. Late or Missing Refunds

If you haven’t received a refund after 7 business days of approval:

  1. First, check your bank account again.

  2. Next, contact your credit card company or bank, as it may take some additional processing time before your refund is officially posted.

  3. If you have done all of this and you still have not received your refund, please contact us at support@maga-lu.shop.

7. Order Cancellations

Orders can be canceled for a full refund before they are dispatched. Please note that our handling time is 1 to 2 business days, and our shipping transit time is 3 to 5 business days. If you need to cancel, please contact us as soon as possible. Once the item has been handed over to the courier, the standard return process will apply.

8. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact us at:

maga-lu

  • Address: Estrada Custódio Freire, 455, Rio Branco, Acre, 69919-784, Brazil

  • Email: support@maga-lu.shop

  • Phone: +55 (68) 9999-9734

  • Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)