Billing Terms & Conditions

Welcome to maga-lu. By placing an order on our website (maga-lu.shop), you agree to the following Billing Terms & Conditions. Please read them carefully before completing your purchase.

1. Pricing and Currency

All prices listed on our store are in Brazilian Real (BRL). Prices for our sofas are subject to change without notice; however, the price you see at the time of checkout is the final price you will be charged for the product.

2. Accepted Payment Methods

We offer secure and convenient payment options for our customers in Brazil[cite: 1]. We accept the following payment methods:

  • Pix: Instant and secure bank transfers.

  • Credit Cards: We accept major credit cards (Visa, MasterCard, American Express, etc.).

  • Bank Transfers: Direct transfers to our corporate account.

Please note that we do not accept cash on delivery (COD), personal checks, or money orders.

3. Payment Processing and Security

Your payment security is our top priority. All transactions are processed through encrypted, secure payment gateways. maga-lu does not store your full credit card information on our servers.

When you place an order, your payment method will be charged immediately upon checkout to reserve your sofa and begin our 1 to 2 business day handling process.

4. Order Confirmation and Invoicing

Once your payment is successfully processed, you will receive an automated order confirmation email containing your digital invoice, order details, and order number. If you do not receive this email within a few hours, please check your spam folder or contact us at support@maga-lu.shop.

5. Sales Tax

Applicable sales taxes are calculated based on your shipping address within Brazil and are included in the final price at checkout. You will not face any hidden tax fees upon delivery.

6. Billing Discrepancies and Fraud Prevention

To protect against fraud, your billing address must match the address on file with your credit card company or bank. If our payment processor detects a discrepancy or flags a transaction as high-risk, we reserve the right to cancel the order and issue a full refund to the original payment method. We may contact you to verify your identity before processing flagged orders.

7. Cancellations and Refunds

  • Cancellations: You may cancel your order for a full refund before it has been dispatched from our warehouse[cite: 1]. Please contact us within 12 hours of placing the order to ensure it hasn’t shipped.

  • Refunds: If a return is approved under our 30-business-day Return Policy, the refund will be processed and transferred directly to your bank account or original method of payment within 7 business days of the approval date[cite: 1].

8. Contact Us

If you have any questions regarding a charge on your account, payment methods, or these billing terms, please contact our support team:

maga-lu

  • Address: Estrada Custódio Freire, 455, Rio Branco, Acre, 69919-784, Brazil

  • Email: support@maga-lu.shop

  • Phone: +55 (68) 9999-9734

  • Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)