Shipping Policy

At maga-lu, we are committed to delivering your sofa safely and efficiently. This Shipping Policy details our processing times, delivery schedules, shipping rates, and tracking procedures to ensure complete transparency for your order.

1. Delivery Coverage

We ship sofas nationwide within Brazil. All orders are dispatched from our warehouse facilities or logistics partners directly to your designated delivery address.

2. Order Processing & Handling Time

• Handling Time: 1 to 2 business days (Monday to Friday)

• Order Cutoff Time: 5:00 PM (BRT – Brasília Time)

• Orders placed before 5:00 PM will begin processing the same business day. Orders placed after 5:00 PM, or on weekends/holidays, will begin processing on the following business day.

3. Delivery Times & Shipping Rates

Note: Transit times are calculated from the day your package is handed over to the freight carrier. Freight deliveries are conducted Monday through Friday during standard business hours.

4. Order Tracking

Once your sofa has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow 24 hours for tracking information to update on the carrier’s system.

5. Delivery Requirements for Large Items (Sofas)

Because sofas are large freight items, please review the following requirements:

• Address Accuracy: Ensure your street name, number, building/apartment unit, and CEP (postal code) are fully accurate during checkout.

• Access & Clearance: Please measure your doorways, hallways, stairwells, and elevators prior to ordering to ensure the delivery team can safely access your unit.

• Inspection Upon Arrival: Upon delivery, please inspect the external packaging for any severe damage before signing the delivery receipt. If the box or item appears severely damaged, note it on the delivery receipt and contact us immediately.

6. Address Changes & Order Modifications

If you need to update your delivery address or modify your order, please contact us within 12 hours of placing your order at support@maga-lu.shop. Once an order has been dispatched, we cannot modify the delivery address while in transit.

7. Damaged, Lost, or Missing Shipments

• Damaged Items: If your sofa arrives damaged, please take photographs of the item and packaging, and contact us within 48 hours of delivery.

• Lost Packages: If your tracking status shows delivered but you have not received your sofa, or if transit exceeds 7 business days without an update, please reach out to our customer support team immediately.

8. Contact Information

For any questions regarding shipping, delivery status, or freight inquiries, please contact our customer service team:

maga-lu

• Address: Estrada Custódio Freire, 455, Rio Branco, Acre, 69919-784, Brazil

• Email: support@maga-lu.shop

• Phone: +55 (68) 9999-9734

• Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)