Privacy Policy

At maga-lu, accessible from maga-lu.shop, protecting the privacy and security of our customers’ personal data is one of our main priorities. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard it, and your rights regarding your data, in accordance with applicable laws, including Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados – LGPD) and Google Merchant Center requirements.

1. Information We Collect

When you visit our store or purchase a sofa from maga-lu, we collect certain information necessary to process your order and improve your shopping experience.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect information including your full name, billing address, shipping address, payment details (such as credit card info, Pix payment data, or bank transfer details), email address, CPF/CNPJ (for Brazilian tax invoicing), and phone number.

  • Device & Usage Information: When you browse our store, we automatically collect information about your device, including your IP address, browser type, time zone, referral pages, and cookie data.

  • Customer Support Data: Any information you provide when contacting our support team via email or phone regarding inquiries, cancellations, or returns.

2. How We Use Your Personal Information

We use the personal information we collect for the following legitimate business purposes:

  • Fulfilling Orders: To process transactions, manage payment authorizations, coordinate freight shipping and delivery of your sofa, and issue tax invoices and order confirmations.

  • Customer Communication: To update you on order status, tracking details, handling inquiries, and managing cancellation or refund requests.

  • Fraud Prevention & Security: To screen orders and transactions for potential risk or fraud.

  • Store Optimization & Analytics: To analyze website usage, evaluate site performance, and enhance user experience.

3. Sharing Your Personal Information

We share your personal information with third-party service providers solely to help us operate our business and fulfill our contract with you:

  • Logistics & Freight Carriers: To deliver large freight items (sofas) directly to your delivery address in Brazil.

  • Payment Processors: To process payments securely via credit card, Pix, or direct bank transfer.

  • E-Commerce Platforms & Hosting: Services that host our website, manage store data, and maintain infrastructure security.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data. All sensitive checkout and payment information is transmitted using Secure Sockets Layer (SSL) encryption technology. Access to your personal data is restricted strictly to authorized personnel and service providers bound by confidentiality obligations.

5. Your Rights Under LGPD (Lei Geral de Proteção de Dados)

If you are a resident of Brazil, you have specific rights regarding your personal information under the LGPD:

  • Access & Confirmation: The right to confirm the existence of data processing and request access to your personal data.

  • Correction: The right to request correction of incomplete, inaccurate, or outdated data.

  • Anonymization, Blocking, or Deletion: The right to request the deletion or anonymization of unnecessary or non-compliant data.

  • Revocation of Consent: The right to withdraw consent for processing activities where consent was required.

  • Portability: The right to request data portability to another service provider upon explicit request.

To exercise any of these rights, please contact us at support@maga-lu.shop.

6. Cookies and Tracking Technologies

We use cookies to ensure proper website functionality, remember your shopping cart items, and understand how visitors interact with our store. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain functionality of our website.

7. Data Retention

When you place an order through maga-lu, we retain your Order Information for our records to satisfy legal, tax, and accounting requirements, unless and until you ask us to delete this information.

8. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our operational practices, legal requirements, or regulatory guidance. Updated versions will be posted directly on this page with an updated revision date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

maga-lu

  • Address: Estrada Custódio Freire, 455, Rio Branco, Acre, 69919-784, Brazil

  • Email: support@maga-lu.shop

  • Phone: +55 (68) 9999-9734

  • Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)